Frequently Asked Questions

I am wondering when my order will be shipped?
If the items you ordered are in stock  we ship in between 1 to 3 working days, always as quickly as possible. For handmade items we try to ship within 1 working day so you will be able to wear your handmade bracelet as soon as possible!

When will my package arrive?
Most packages are delivered between 1 to 5 working days with Post NL, Bpost or Deutsche Post, depending on the country you are living. 

Can I track my package?
No usually not, we offer standard airmail without tracking. This is the cheapest way of shipping and has been perfect for years for thousands of packages. You did have the option to choose tracking with a higher price (only in the Netherlands). In case you choose tracking you receive an email with trackinglink and you can track your package. 

I ordered a pre-order, when can I expect it? 
Pre-orders are shipped between 1 to 14 days after ordering. We usually update about new stock on our Instagram Stories. Keep an eye out!

I received my package but it was incomplete, how come?
As stated in the shipping email it is in some cases possible you receive two shipments. If certain items are not yet back in stock, we always try to ship as fast as possible the items that are in stock. You can expect an extra delivery in 14 days. 

My order got canceled, how is this possible?
If your order got canceled, mostly it is because of an awaiting payment. Your payment has to be successfull for your order to be successfull. 

For any other questions you can contact or DM us on Instagram @bylostinstyle 




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